FAQs

A small guide for the care of your MEG Jewels jewel. Meg Jewels jewels are Made in Italy handcrafted products, made and sewn entirely by hand. The best way to keep their beauty intact is to take these small steps:

- wear the jewel after having done the make-up
- spray the perfume before wearing the jewel
- always remove the jewel before putting on the face cream
- always remove the jewel before taking a bath or shower
- make sure the jewelry is dry before depositing it in the drawer or jewelry box
- store the jewelry in a dry and ventilated place
- keep the jewels in a flat and not folded position so as not to deform them
- if necessary, it can be cleaned with a mild detergent such as a neutral soap and with the help of a soft cloth, without putting the jewel directly under running water or rubbing vigorously. Remember to dry thoroughly before depositing in the drawer or pouch or other jewelry container.

⭐ When does my order arrive?

See the section Shipping Policy to get all the information on times, costs and methods of delivery of your orders.

⭐ How much is shipping?

See the section Shipping Policy to get all the information on times, costs and methods of delivery of your orders.

⭐ Which courier will deliver my package?

See the section Shipping Policy to get all the information on times, costs and methods of delivery of your orders.

⭐ How big are the earrings?

See the section Measures to know all the details.

⭐ How heavy / light are the earrings?

Few grams of lightness! MEG Jewels earrings are always designed to guarantee maximum comfort and make you forget you're wearing them. The workmanship and design are always conceived and developed in a few grams of super lightness.

⭐ My favorite jewel accessory is no longer available, how do I get it?

If it is present in the catalog of the online shop but is '' out of stock '', click on '' Notify me when available '', you will receive a notice as soon as it is back online. If, on the other hand, it is not present in the online articles or you cannot find it, write us and send us the photo (choose the contact method from the live chat icon), we will let you know if it is possible to make it on request.

⭐ I placed an order, in how many days will I receive the package?

See the section Shipping Policy to get all the information on times, costs and methods of delivery of your orders.

⭐ My order has been fulfilled. I received the tracking but it doesn't work, what can I do?

Once you have received the confirmation email `` your order has been processed '', with the tracking (shipping number and relative link), it takes 24 to 48 hours for it to be traceable. See the section shipments to get all the information on times, costs and methods of delivery of your orders.

⭐ How can I make a return?

See the section Refund Policy to get all the details on returns and refunds.

⭐ I have received the item ordered but it is different from the photo, what can I do?

See the section Refund Policy to get all the details on returns and refunds. NB any differences in processing, materials and shades are to be attributed to the craftsmanship of the product and to the physical performance compared to the images.

⭐ What is the MEG Club?

The MEG Club is a monthly subscription that allows you to receive one Jewelry Box per month (at your home with free shipping or with collection in person in the Atelier, always free), with an average value of € 40 * for only € 19.90 per month.

⭐ What does the MEG Club Jewelry Box contain?

Our Founder and Creative Designer, Eleonora, select a box for you every month with: n.1 jewel MEG Jewels®, n.1 mystery gift by us or our partners, n.1 coupon reserved for you with a 10% discount on all our Collections **.

⭐ How is the value of the MEG Club box calculated?

* The average value of € 40 of the Jewelry Boxes of MEG Club it is calculated on the basis of the commercial values of what the box contains each month: 1 MEG Jewels® jewel is always included, 1 mystery gift from us or our partners, 1 coupon with a 10% discount reserved for the subscriber *, usable online e in Atelier MEG Jewels®. Each month, the subscriber * receives a different box in the content therefore the commercial value will always be different and always indicated in the letter included in the box. The commercial values of physical items can be calculated with accuracy; the commercial values of the percentage discounts, being relative to the amount on which they are used, will be calculated on the basis of average purchases in the MEG Jewels® online shop.

⭐ Where can I use my reserved MEG Club coupon?

** The coupon with a 10% discount, reserved for the subscriber * to MEG Club, can be used in the online shop and in Atelier MEG Jewels®, with no minimum purchase amount, for the entire duration of the subscription. For the purchase of 'Try me', the reserved discount code will last for 1 month. The already discounted sections of Outlet, MEG Club and gift vouchers are excluded. The discount is not transferable, only the e-mail address of the Club member can be used. Promo and discounts cannot be combined.

⭐ How much does the shipping of the MEG Club boxes cost?

Shipping is free with either tasted (1 test box) than with Subscribe me (subscription to MEG Club - 1 box per month) only for Italy - rates are standard for Europe and the rest of the world. See the section shipments to know all the information on costs and delivery methods. If you are resident in Italy, once you have entered your shipping address, the shipping costs will not be calculated. If you live abroad, once you have entered your shipping details, the system will calculate your shipping rate to receive at home.

⭐ How does the monthly payment of the MEG Club work?

The monthly fees for the subscription to the MEG Club they are automatically charged with the payment method chosen at the time of purchase, you can independently change your payment details, whenever you want. The payment system, secure and encrypted, charges the amount every month on the card used for the purchase; you can change it if you want. Your card details will not be visible and only you will be able to request a change. You will receive a reminder email before each charge.

⭐ Can I change my MEG Club membership?

After payment, go to `` Manage subscription '' and view all your details, you can change them whenever you want. Unsubscribe, stop a few months, postpone the payments of your subscription. You have full control of your membership. In the summary email of your subscription purchase to the MEG Club, you will find the `` Manage subscription '' button, click and find all the information. Alternatively, log into your online shop user profile MEG Jewels®, among your purchases, you will find the MEG Club, view and modify your details when you prefer.

⭐ Can I buy a MEG Club trial box?

Yes. With '' Try me '' you can buy 1 trial Jewelry Box, without a subscription to the MEG Club, And decide whether to purchase the monthly subscription to the MEG Club at a later time. With '' Subscribe '' you will get a discount compared to the test box. All the boxes (both '' Try me '' and '' Subscribe me '') leave or are ready for collection, by the 10th day of each month. '' Try me '' is also a great gift idea!

⭐ Can I customize my MEG Club box?

After the purchase, both with '' Try me '' and with '' Subscribe '', you will receive some short questions to help us get to know you better. You will be able to express your preferences in the questionnaire, you will help us to design your box in the best possible way! The boxes, being always designed on the basis of the preferences expressed in the questionnaire after purchase, are different for each subscriber to the MEG Club. Subscribers do not all receive the same box or 'box of the month'. Also, if you are a member of the MEG Club, your box will always be different every month, you will never receive the same content!

⭐ I bought the MEG Club box, when will I receive it?

All the boxes of the MEG Club (both the trial ones with '' Try me '' and the subscription boxes with '' Abbonami '') depart by the 10th of each month. You will receive confirmation emails and shipment with the tracking of your package. If you have selected the '' Collection in person at the Atelier '', your box will also be ready starting from the 10th of the month, you will receive confirmation when your order is '' Ready for collection ''. If you purchased the box with 'Try me' or 'Subscribe' by the 9th of the month, you will receive the box for the current month. Purchases from the 10th of the month onwards receive the box for the following month.

 

⭐ FAQs on KLARNA "Pay in 3 installments without interest"

Who is Klarna?

Klarna is a Swedish payment service provider that takes responsibility for user payments. Klarna is the simplified payments provider for over 200,000 online stores. So far, more than 85 million customers around the world have trusted Klarna with their payments.

How does Klarna's "Pay in 3 installments without interest" option work?

"Pay in 3 installments without interest" allows you to defer the cost of your purchase in 3 equal payments. Payments for each installment will be automatically charged to the debit or credit card indicated at the time of payment. The first installment will be charged when the order is confirmed by MEG Jewels and the second and third installments will be 30 and 60 days later, respectively. You can always monitor your payment schedule in the Klarna app.

Who is entitled to the Klarna "Pay in 3 installments without interest" option?

To use the "Pay in 3 installments without interest" option, you must be at least 18 years old. Although the "Pay in 3 installments without interest" option is widely advertised, it is subject to the user's financial circumstances. By choosing to take advantage of the "Pay in 3 installments without interest" option, our analysis will not affect the user's credit rating.

How can you increase your chances of being accepted for Klarna's "Pay in 3 installments without interest" option?

Klarna is unique and offers the "Pay in 3 installments without interest" option based on a number of factors such as order value, order history and item availability. If you are over 18, you can increase your chances of using the "Pay in 3 installments without interest" option by making sure you provide your full name and accurate address, as well as use your address for shipping registered billing. All orders are reviewed individually. Just because the user has used the "Pay in 3 installments without interest" option previously does not mean that he will be offered to use it for each order; and, if the option has been denied previously, it does not mean that it will be for all future orders.

What must the user provide when making a purchase with Klarna?

If you want to make a purchase with Klarna using the "Pay in 3 installments without interest" option, you will need to provide your phone number, email address, current billing address and a credit card number. debit or credit. The mobile number is required in case we need to contact the user. All communications will be sent by email. It is very important that the correct data is provided to us, otherwise the payment schedule and any order updates may not arrive.

Will a credit search be carried out on the user who has chosen to pay with Klarna?

Klarna can make so-called undocumented requests (or soft credit searches) which have no effect on the credit score and are visible only to the user and Klarna, but are not visible to other credit institutions. Neither Klarna nor MEG Jewels carry out credit searches against the user that could affect his credit score.

Why is Klarna's "Pay in 3 installments without interest" option not accessible to everyone?

Although the "Pay in 3 installments without interest" option is widely advertised, it is not always available to everyone. The "Pay in 3 installments without interest" option is automatically generated by algorithms that depend on a number of factors including address, cardholder data, order total, online shop, history of previous orders and the availability of the item.

What payment options are available with Klarna?

Payments for the installments of the "Pay in 3 installments without interest" option will be automatically charged to the debit or credit card indicated at the time of payment. The first payment will be charged when the order is confirmed. The second and third installments will be charged respectively 30 and 60 days after the first installment. You can always monitor your payment schedule in the Klarna app.

What happens if the order paid with Klarna is canceled or returned?

As soon as MEG Jewels accepts the cancellation or return, Klarna will cancel any future scheduled payments and also refund any amounts due. The return will be immediately visible in the Klarna app.

What happens if the order is not paid with Klarna?

Klarna will attempt to debit the payment for the “Pay in 3 installments without interest” installments at MEG Jewels on the debit or credit card indicated at the time of payment. If it is not possible to debit the payment on the due date, Klarna will make a second attempt to automatically debit the payment two days later. If this attempt is unsuccessful, Klarna will issue a statement for the entire outstanding amount which will become payable 15 days later. Klarna will communicate the payment deadline two days before attempting to redeem it and it will always be possible to monitor the due date in the Klarna application. If you do not pay in time using the "Pay in 3 installments without interest" option, your credit score will not be affected.

The user was asked to go to the Klarna site. It's correct?

You can view all Klarna purchases and payment schedules in the Klarna app or by logging into Klarna.com/uk.

Are the payment details of the Klarna user safe?

Your payment details are processed securely by Klarna. No card data is transferred or held by MEG Jewels. All transactions take place with connections secured by the latest industry security protocols

Is it possible to pay with Klarna before the expiration date?

Yes. Just go to the Klarnba app or go to the Klarna.com/uk website and pay in advance.

Was the payment with Klarna successful?

Klarna will send an email notification and a push notification from the Klarna application when a payment is due and when it has been successfully collected, or in the unlikely event that the payment is not successful. If a payment has been made but no payment confirmation has been received, it will always be possible to check the status of the order and payments in the Klarna app or by accessing the website www.klarna.com/uk

What happens to the user's account statement after the return of the goods paid for with Klarna?

Once MEG Jewels has received the return (partial or total) and the user has received the confirmation of receipt, Klarna will send an account statement with an updated payment plan in the case of a partial return. With a full merchandise return, we will refund all payments received and cancel all future scheduled payments. The user can always monitor the status of his order in the Klarna app. The user has received the account statement but has not yet received the goods. In the event that the goods have not yet been received, call MEG Jewels to check the status of the order and its delivery. You can also contact Klarna Customer Service so that we can postpone the payment due date or put the order on hold in the Klarna app pending delivery. The user has canceled his order.

How long will it take before I receive a refund for an order paid with Klarna?

As soon as the store has registered the cancellation or return, the refund will be processed within 5-7 business days. The user has requested a refund, how will it be made? Refunds will be made to the debit or credit card that was originally given at checkout. The user has not received any email relating to his account statement or payment details. You can access the Klarna app or the website www.klarna.com/uk, where you can find all orders and scheduled payment information. How can I contact Klarna if I have additional payment concerns? See the Klarna app or the Klarna Customer Service page for a complete list of frequently asked questions, contact numbers and live chat.

 

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